Terms of use

This website is run by CELLA Medical, the medical practice of Dr Chloe Carew MD FRACP (Ahpra MED0002229014), Shop 6, 480 Riversdale Rd, Hawthorn East VIC 3123. By using it, you agree to these terms. We may update them from time to time, and the date above shows when they last changed.

The information on this website is general. It does not take your health or circumstances into account, is not a substitute for a consultation, and does not create a doctor and patient relationship. Results vary from person to person. Please speak with your doctor before making decisions about your health.

CELLA Medical does not provide emergency or urgent care. In an emergency, call 000. For an urgent concern, contact your GP, an after hours service, or your nearest emergency department, or call healthdirect on 1800 022 222.

Our enquiry form, email and social media are not monitored around the clock, so please do not use them for anything urgent.

CELLA sees adults aged 18 and over, for every appointment. This website is intended for adults.

You can request an appointment online through Halaxy, our practice system, or by contacting us. Your appointment is confirmed once we accept your request. Every consultation is with Dr Carew. Treatment is carried out by Dr Carew or, where appropriate, by a registered nurse who works with her. If a nurse is to treat you, Dr Carew will discuss this with you first.

Moving or cancelling. You can move or cancel at no charge with 24 hours notice or more. With less than 24 hours notice, 50% of the appointment cost applies. If you do not attend, the full cost applies. We will always contact you before any charge is made.

Paying for your appointment. Your card details are held by Halaxy, our practice system, and charged on the day of your visit, or under the terms for moving or cancelling. You can also pay by cash on the day. If you would prefer not to leave card details, email hello@cellamedical.com.au and we will arrange your booking.

Consultation costs are listed on our Services page and may change from time to time. The cost that applies is the one shown when you make your appointment.

Tests are by referral and are billed separately by the providers who perform them. Treatment costs are given to you in writing at your consultation, before you decide.

Our Privacy policy explains how we collect, use, store and share your personal and health information.

The content of this website, including the CELLA name and logo, belongs to CELLA Medical. You may view and print pages for your own use. Please do not copy, change or republish them without our written permission.

Please do not misuse the website, for example by trying to reach pages that are not open to you or by interfering with how it works.

We link to other websites, such as Halaxy and Instagram, for your convenience. We are not responsible for their content or how they handle your information.

We take care to keep this website accurate and up to date, but we cannot promise that it is complete, current or available at all times. To the extent the law allows, we are not liable for loss arising from your use of this website. Nothing in these terms limits any rights you have under the Australian Consumer Law.

If you have a concern about your care or about this website, please contact us first. We will acknowledge it within seven days and aim to resolve it within 30 days. If you are not satisfied with our response, you can contact the Health Complaints Commissioner (Victoria), hcc.vic.gov.au, 1300 582 113. Concerns about a practitioner can also be raised with Ahpra, ahpra.gov.au.

These terms are governed by the law of Victoria, Australia.